The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.

A person who demonstrates competency in this unit must be able to:

communicate effectively with others involved in or affected by the work

identify indicators of problems or potential problems

gather and evaluate information relating to the problem

devise solutions

implement solutions as they relate to mechanical or electrical faults or problems in an automotive workplace.

Context of and specific resources for assessment

Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.

Assessment is to occur:

using standard workplace practices and procedures

following safety requirements

applying environmental constraints.

Assessment is to comply with relevant:

regulatory requirements

Australian standards

industry codes of practice.

The following resources must be made available for the assessment of this unit:

workplace location or simulated workplace

documentation, such as workplace or sample policies and procedures, vehicle workshop or repair manuals related to work procedures and problem solving

vehicles with mechanical or electrical faults or problems requiring resolution.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.

Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.

Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.

Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

Required skills

communication skills to communicate ideas and information relating to reading and understanding workplace documents

initiative and enterprise to identify sources of information, assistance and expert knowledge to assist with problem solving

literacy skills to:

understand written workplace procedures and documents

read and follow information in written instructions, specifications, standard operating procedures, charts and other applicable reference documents

numeracy skills to use mathematical ideas and techniques where required for solution options

planning and organising skills to plan and organise activities for a plan of action developed to solve problems

problem-solving skills to:

recognise a workplace problem or a potential problem

adopt strategic approaches to routine problem solving

establish diagnostic processes that use basic analytical and problem-solving skills relating to identifying, evaluating and resolving work-related problems

refer problems outside area of responsibility to appropriate person and suggest possible causes

self-management skills to:

select and use appropriate written materials, processes and procedures

recognise limitations and seek timely advice

teamwork skills to work with others and in a team by using basic communication and teamwork skills to assist others to solve problems

technical skills to collect, organise and understand information relating to collating information to define problems

technology skills to use workplace technology for research and to report on effectiveness

Required knowledge

workplace policies and work procedures in relation to problem identification and problem solving

problem identification, evaluation and reporting procedures

problem identification, evaluation and reporting practices and strategies

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Problems may include:

problems relating to normal work activities within the responsibility of the individual or workgroup

problems that arise relating to additional or non-standard work activities

problems caused by internal or external changes in work conditions or the environment.

Information and evidence may include:

equipment or product manufacturer and component supplier specifications

workplace policies and procedures

customer requirements

repair quotations

legislation and regulations

industry and workplace codes of practice.

Solution methods may include:

personal problem solving

mathematical problem solving

root cause analysis

brainstorming

lateral thinking

trial and error

substitution.

Contingency arrangements may include:

technical evaluation

physical evaluation

formulating or revising plans

strategy development

evaluating procedures

time management

cpmmunication strategies.